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Refunds will only be accepted in case of postponement/cancellation of an event. We must point out that the right of withdrawal (ger. Rücktrittsrechts) as well as the right of cancellation (ger. Wiederrufsrecht) in case of tickets ordered for certain events according to § 312g Abs. 2 Satz 1 Nr. 9 BGB shall not apply.
In the event of a cancellation or postponement we will inform you about these changes by e-mail to the e-mail addresses of those who have purchased tickets to this event. Due to technical or quality restrictions of your Internet Service Provider, we cannot guarantee this.
In any case we advise you to contact us at our email address info@kontramarka.com , to clarify your specific situation.